Description

Mastering ISO Standards for Marina Excellence and Profitability

This book, the second in The Marina series, examines how formal certification or classification can help marinas improve their offering to customers whilst employing best business practices. It also shows how they can take account of their responsibility to the wider environment, as well as ensuring the safety of employees and all who use the facilities.

Individual chapters written by subject specialists, examine how the primary ISO standards have developed and are evolving, as well as the future plans for revisions within the next two years from 2014. Readers will learn how to apply these standards to their own facilities and, with case histories, show how others have successfully applied them to their business models. Experts in their field demonstrate how these standards can be applied.

The author also reviews the alternative and equally popular classification programs that have been specifically developed by the marina industry.